Frequently asked
questions.

Browse the ZAZA shop, open the product you want, and check its available size and colour options. Add your selection to your bag and follow the checkout instructions to provide your delivery details and complete your order. Review your items and order information carefully before confirming your purchase.

ZAZA displays prices in Nigerian naira (₦). Please check the product price, delivery fee, and final order total shown at checkout before confirming your purchase.

Available payment methods should be displayed during checkout. Please use only the options presented by the official ZAZA store. If you are unsure whether a payment method is supported, contact our team before completing your order.

Look for an order confirmation on the website or in the confirmation message sent through the contact details you provided, where that service is available. If you do not receive confirmation or are unsure whether your order went through, contact ZAZA with your name, order reference if available, and the approximate time of purchase. Avoid placing the same order again until its status has been checked.

Please contact us as soon as possible if you need to change or cancel an order. We will check its current status and explain the available options. Changes may not be possible once an order has been prepared for dispatch or handed to a delivery service.

ZAZA is based in Lagos, Nigeria. Delivery coverage depends on the locations supported by our fulfilment and delivery arrangements. Enter your address at checkout or contact our team to confirm whether delivery is available to your area before placing an order.

Delivery charges depend on the destination and the delivery options available for your order. The applicable charge should be confirmed before you complete checkout. If the delivery fee is not clear, please contact us for clarification.

Delivery time can vary depending on your location, order processing, and the delivery service used. Any estimated delivery period provided during checkout or in your order confirmation should guide your expectations. For an update on a specific order, contact our team with your order reference.

Contact us immediately if your delivery address needs to be corrected. We will check whether the order can still be updated. Address changes may not be possible after dispatch, so please confirm that your address and phone number are correct before placing your order.

If your order has not arrived within the estimated delivery period, contact ZAZA with your order reference, delivery address area, and confirmation details. We will help you check the order status and explain the next steps available.

Available sizes vary by product and are shown on the individual product page. Depending on the item, options may include Small, Medium, Large, and Extra Large, or other listed sizes. Please check the size selector before adding an item to your bag.

Check the measurements and fit notes provided on the product page, where available. Compare them with a garment you already own that fits comfortably. If you are between sizes or need help understanding a product's fit, contact us with the item name and your sizing question before ordering.

Colour options depend on the individual product. Select from the colours shown on that product's page and confirm your chosen colour before adding the item to your bag. Not every style will be available in every colour.

We aim to present products clearly through their photographs and descriptions. However, the appearance of colours may vary slightly between screens and lighting conditions. Please read the product details carefully, and contact us if you need more information before buying.

Always follow the care label attached to the garment and any specific care instructions on its product page. Washing temperatures, drying methods, ironing settings, and cleaning requirements can differ by fabric. Following the instructions helps preserve the garment's shape, colour, and finish.

Return and exchange eligibility depends on the store's confirmed policy and the condition of the item. Please contact ZAZA before sending anything back so we can explain the applicable requirements, time limits, and process for your order. Do not assume an item has been approved for return until our team confirms the next steps.

Please contact us as soon as possible and include your order reference, a description of the issue, and clear photographs of the item and packaging where appropriate. Keep the item and packaging until we respond. Our team will review the information and advise you on the available resolution.

Start by contacting our team with your order details and the reason for your request. We will explain whether your purchase qualifies for a refund and what steps are required. If a refund is approved, the processing time and method will depend on the payment method and the arrangements confirmed by our team.

Contact us with the product name, the size or colour received, and the replacement you would prefer. Exchanges depend on eligibility and the availability of the requested option. Our team will confirm whether an exchange can be arranged and explain the process before you send the item back.

You can find ZAZA at Shop 2B, Ikeja City Mall, Obafemi Awolowo Way, Alausa, Ojodu 101233, Lagos, Nigeria. If you plan to visit, please contact us beforehand to confirm current store opening hours and product availability.

You can reach us by phone at +234 805 886 1311 or use our Contact Us page. When asking about an order, include your order reference if you have one so we can assist you more efficiently.

Send us the product name or page link and let us know what you would like to confirm, such as fit, colour, fabric, availability, or care instructions. We recommend asking before placing your order if the information you need is not already shown on the product page.

Availability can change as products and sizes sell out or new stock arrives. Please check the current options on the product page before ordering. If you need confirmation about a particular style, size, or colour, contact us and we will help you check its availability.